Customer Care Manager – Remote (Spanish Bilingual | State Farm Experienced)
George Wernery State Farm
Full-Time | Remote

Service Leadership with In-Book Sales Opportunity

George Wernery State Farm is seeking a fully licensed, Spanish bilingual Customer Care Manager with prior State Farm agency experience to join our remote team. This role is primarily service-focused and designed for a professional who excels at supporting customers, resolving service needs, and strengthening long-term relationships while identifying in-book sales opportunities when appropriate.

We are looking for someone who understands State Farm systems, communicates confidently in both English and Spanish, and can deliver exceptional customer care while helping customers maintain the right protection.

Role Overview

As a Customer Care Manager, you will play a key role in managing daily customer service interactions, assisting with policy updates and claims support, and ensuring customers receive prompt, accurate service. You will also conduct policy reviews and identify opportunities to strengthen coverage within the existing book of business.

This position requires someone who is organized, proactive, and comfortable balancing service excellence with thoughtful coverage recommendations.

Licensing & Experience Requirements

• Active Property & Casualty license required
 • Active Life & Health license preferred
 • Spanish/English bilingual required
 • Prior State Farm agency experience required

Key Responsibilities

Provide high-level customer support in both English and Spanish

Manage customer inquiries related to policy changes, billing, renewals, and coverage questions

Assist customers through the claims process and provide follow-up support

Review existing policies to ensure accurate and complete coverage

Identify opportunities to strengthen customer protection through in-book sales

Maintain detailed and accurate documentation within State Farm systems

Coordinate with team members to ensure smooth service workflows and consistent customer experience

Support retention efforts and overall agency service goals

What We’re Looking For

Fluent Spanish and English communication skills

Prior State Farm agency experience and familiarity with State Farm systems

Strong service mindset with the ability to pivot into in-book sales conversations

Excellent organization and attention to detail

Ability to manage multiple customer interactions in a remote work environment

Positive, solution-oriented approach to customer service

What We Offer

Competitive base salary plus commission and performance incentives

Remote work flexibility

Supportive team environment

Long-term career growth opportunities within the agency

If you are a bilingual State Farm professional who enjoys delivering exceptional service while helping customers strengthen their coverage, we encourage you to apply today to join George Wernery State Farm.